Flowers Shooter's Hill Privacy Policy Statement

Introduction

This Privacy Policy describes how Flowers Shooter's Hill collects, uses, stores, and protects the personal data of customers placing orders from Shooter's Hill and the surrounding districts. We are committed to processing your data responsibly and transparently, in accordance with the General Data Protection Regulation (GDPR) and relevant UK data protection laws.

Scope of This Policy

This Privacy Policy applies to all individuals who place orders for flowers or related services from Flowers Shooter's Hill, whether you order online, by phone, or in person, from Shooter's Hill or nearby areas. By using our services, you confirm that you have read and understood this Policy.

What Data We Collect

We collect only the personal data necessary to fulfill your orders and to provide our services efficiently. The types of data we collect include:

  • Contact Information: Name, address, postcode, and phone number for the customer and recipient (if applicable)
  • Order Details: Product selections, delivery instructions, order history, and preferences
  • Payment Information: Payment method details; however, card data is processed securely by our payment processors and not stored by Flowers Shooter's Hill
  • Communication Data: Correspondence between you and Flowers Shooter's Hill, such as queries, special requests, or feedback
  • Technical Data: Website usage data such as IP address, browser type, and device information to improve our services and website performance

Lawful Basis for Processing

Flowers Shooter's Hill processes your personal data lawfully, adhering to one or more of the following legal bases as defined by the GDPR:

  • Performance of a Contract: Data processing is necessary to fulfill your flower order, deliver goods, and communicate with you regarding your purchase
  • Legal Obligation: We may process or retain certain data to comply with legal, regulatory, or tax requirements
  • Legitimate Interests: Where processing is necessary for our legitimate business interests, such as improving customer experience, except where those interests are overridden by your rights and interests
  • Consent: We may seek your explicit consent to use your data for certain purposes, such as marketing updates or surveys. You can withdraw your consent at any time

Retention of Your Data

We will retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including the satisfaction of any legal, accounting, or reporting requirements. Order and transaction data are usually retained for a minimum period required by tax and accounting laws. Communication and technical data may also be retained for a reasonable period to allow follow-up on your enquiries, resolve any disputes, or for analytic and record-keeping purposes. When data is no longer required, it will be securely deleted or anonymized.

Processors and Data Sharing

Your personal data may be shared with trusted third-party data processors only where it is necessary for service provision and is always subject to strict data protection requirements. Typical categories of processors include:

  • Payment Processors: Securely handle payments for orders placed
  • Delivery Partners: May receive limited information (e.g., delivery address and instructions) necessary to deliver your order
  • IT & Web Hosting Providers: Ensure secure hosting and maintenance of our website and back-office systems

We do not sell or rent your personal data to any third parties. All processors are contractually obliged to process your data only on our instructions and to maintain its security and confidentiality. Where required by law, we may also share data with regulatory authorities or law enforcement.

User Rights and Choices

As a data subject under the GDPR, you have the following rights regarding your personal data:

  • Right of Access: You can request a copy of your personal data held by Flowers Shooter's Hill
  • Right to Rectification: You have the right to request correction of any inaccurate or incomplete data
  • Right to Erasure: In certain circumstances, you can request we delete your personal data
  • Right to Restrict Processing: You can ask us to restrict the processing of your information under certain conditions
  • Right to Object: You may object to our processing of your personal data where processing is based on our legitimate interests
  • Right to Data Portability: You can request to receive your data in a commonly used electronic format or have it transferred to another provider
  • Right to Withdraw Consent: Where processing is based on your consent, you may withdraw this at any time

You may exercise any of these rights by contacting us using the contact channels provided when you place your order, or by referencing details provided on your order confirmation.

Security Measures

We implement various technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These include secure data storage, encryption, role-based access controls, and regular data protection training for staff. We regularly review and update our security practices in line with industry standards.

Updates to This Policy

Flowers Shooter's Hill may update this Privacy Policy from time to time to reflect legal, technical, or business developments. Any changes will take effect once the revised policy is made accessible to customers. Please review this page periodically to stay informed about how we protect your personal information.

Questions and Complaints

If you have any questions, concerns, or complaints about how your personal data is handled, you are encouraged to contact us directly. If you remain dissatisfied, you also have the right to lodge a complaint with the UK Information Commissioner’s Office or your local data protection authority.