Our Fresh Flowers Returns & Complaints Policy
Our Commitment to Fresh Flowers in Shooter’s Hill
As a trusted local florist serving Shooter’s Hill and surrounding areas, Flowers Shooter’s Hill takes immense pride in delivering only the freshest blooms to households and businesses. Our fresh flowers guarantee ensures that every order is professionally arranged and meets the highest standards of quality and presentation. Your satisfaction is our priority, and our Returns, Refunds, and Complaints Policy is designed to provide you with peace of mind every time you place an order with us.
Damaged-on-Arrival Policy
We carefully pack our bouquets to arrive in pristine condition; however, in the unlikely event that your flowers are damaged upon arrival, please let us know as soon as possible. Damage may include wilting beyond acceptable levels, broken stems, or significant mishandling during delivery. To help us resolve the issue quickly, we may ask for photographic evidence of the damage. Once assessed, we will offer you the choice of a full refund or a replacement bouquet, delivered at your earliest convenience with our signature fresh flowers guarantee.
Freshness Guarantee & Refund Window
Flowers Shooter’s Hill guarantees that all our arrangements are delivered fresh, so you can enjoy them at their best. If you feel your flowers have not met our freshness promise upon arrival, please inform us within 48 hours of delivery. Our freshness window ensures we can investigate and address your concerns promptly. If your bouquet falls short of expectations, we will offer a suitable remedy—either a refund or a complimentary replacement, based on your preference and the circumstances.
Refund and Replacement Options
Your satisfaction means everything to us. Should you experience any issues with your order—whether the flowers arrive damaged, appear past their best, or do not reflect what you expected—Flowers Shooter’s Hill will make it right. Depending on your preference and the outcome of our assessment, we offer:
- Full Refund: Receive your payment back in full when your order does not meet our freshness or quality guarantee.
- Replacement Arrangement: We are happy to provide a replacement bouquet or floral gift at no extra cost, using only the freshest seasonal flowers available.
Our policy applies to fresh flower deliveries throughout Shooter’s Hill for both residences and businesses.
Complaints Process
We value all feedback from our customers—your comments help us improve. If you are unhappy with any aspect of your experience with Flowers Shooter’s Hill, please contact us within 48 hours of receiving your delivery. Outline the nature of your complaint and supply any supporting details, such as photos where relevant. A member of our local team will review your complaint promptly and keep you informed throughout the resolution process. Our goal is always to reach an outcome that leaves you delighted with our service and the quality of our fresh flowers.
Trusted Florist for Shooter’s Hill
With years of experience and a genuine commitment to our local community, Flowers Shooter’s Hill stands by every bouquet we create. Our returns and refunds process reflects our belief in outstanding customer care and our dedication to delivering fresh flowers every time. Thank you for choosing your local florist—it’s our pleasure to bring beauty and freshness into your home or workplace.
