Flowers Shooter's Hill Terms & Conditions

Introduction

Welcome to Flowers Shooter's Hill. These Terms & Conditions govern the use of our online store and apply to customers purchasing flower delivery services in Shooter's Hill and the surrounding areas. By placing an order with us, you agree to be bound by these terms. We recommend you read them carefully before placing any order. These terms do not affect your statutory rights as a consumer under UK law.

Who We Are

Flowers Shooter's Hill is dedicated to offering fresh, quality flowers for delivery in Shooter's Hill and nearby locations. All references to 'we', 'us', or 'our' refer to Flowers Shooter's Hill, while references to 'you' or 'your' mean the customer placing the order.

Order Process

All orders must be placed through our online website. To place an order, please browse our selection of available flower arrangements and products. Once you have selected your item(s), proceed to checkout and follow the on-screen instructions to complete your purchase.

During the checkout process, you will be required to provide delivery details including recipient’s name, full delivery address, contact number, preferred delivery date, and any special delivery instructions. It is your responsibility to provide accurate and complete information. We cannot be held liable for failed or delayed deliveries due to incomplete or incorrect delivery details provided by you.

Once your order has been submitted and payment received, we will send you an order confirmation via your chosen method of communication. Please retain this confirmation for your records. Your order constitutes an offer to buy from us; only once we have confirmed acceptance of your order does a contract exist between us.

Product Availability and Substitution

All products are subject to availability. In the event that a particular flower, arrangement, or accessory is unavailable at the time of your order, we reserve the right to substitute with a similar product of equal or greater value and quality. We will endeavour to ensure that substitutions preserve the overall style, theme, and colour scheme of your order, but natural variations may occur.

Delivery

We deliver flowers within Shooter's Hill and surrounding areas as specified during checkout. Same-day and next-day delivery services may be available, subject to order deadlines and stock availability.

We will make every reasonable effort to deliver on the date requested, but delivery times are not guaranteed except where explicitly stated otherwise. Deliveries are generally made during normal working hours. If the recipient is not available at the address provided, we will attempt to leave the flowers with a neighbour or in a safe place, or as per your delivery instructions. If it is not possible to complete the delivery, we will contact you to arrange an alternative solution.

Payments

All prices shown on the website are in British Pounds Sterling (£) and are inclusive of applicable VAT unless otherwise specified. Delivery charges, if applicable, will be clearly displayed before you complete your order. Payment must be made in full at the time the order is placed. We accept various secure payment methods as provided at checkout, including major credit and debit cards.

We use reputable third-party payment processors for online transactions. Your payment information is handled securely and is not stored by us beyond what is necessary to process your order and comply with legal requirements.

Cancellations and Amendments

If you wish to cancel or amend your order, you must contact us as soon as possible. Requests for cancellations or amendments can only be honoured if we receive your instructions before the order has been prepared or dispatched. Once an order has entered preparation or has been dispatched for delivery, cancellations and amendments may no longer be possible.

If we are unable to fulfil your order for any reason (for example, due to unforeseen circumstances or product unavailability), we will notify you promptly and issue a full refund to your original method of payment.

Returns and Refunds

Due to the perishable nature of flowers, returns are generally not accepted. However, if you are dissatisfied with the quality or condition of your flowers upon delivery, please contact us within 24 hours of receipt, providing photographic evidence where possible. We will review each complaint individually and, if appropriate, will offer a replacement or full/partial refund according to our discretion. Our aim is to ensure complete customer satisfaction.

Personalisation and Special Requests

Where products include personalisation or special requests, it is your responsibility to ensure all details provided are correct. While we will make every effort to accommodate special instructions, we cannot guarantee all requests can be fulfilled exactly as specified.

Promotions and Discount Codes

From time to time, we may offer promotional discounts or codes. These are subject to additional terms as indicated at their time of issue and can only be used in accordance with those terms. Only one promotional offer may be used per order unless explicitly stated otherwise. Promotional codes have no cash value and cannot be exchanged or refunded. We reserve the right to modify or withdraw promotions at any time.

Customer Responsibilities

You agree not to use our website for any unlawful purpose or in any way that may harm our reputation or functionality. By purchasing from us, you confirm that you are at least 18 years of age, and fully able and competent to enter into these terms.

You are responsible for maintaining the confidentiality of your account information. Any use or misuse of your account resulting from your not securing your credentials is your responsibility.

Our Liability

We will not be liable for any failure or delay in performing our obligations due to circumstances beyond our reasonable control, such as adverse weather, acts of God, or disruption of service providers. To the fullest extent permitted by law, Flowers Shooter's Hill will not be liable for any indirect, incidental, or consequential damages, including loss of profits, arising out of the supply or use of our products, except in cases of personal injury or death caused by our negligence or as otherwise mandated by law.

In any event, our total liability to you in respect of any contract shall not exceed the value of the goods purchased under that contract.

Intellectual Property

All content on our website, including images, text, and designs, is the property of Flowers Shooter's Hill and is protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, or distribute any content from our website without our prior written consent.

Privacy and Data Protection

We are committed to protecting your privacy and handling your personal information in line with the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018. Any data you provide to us will be used solely to process your order and, where you have consented, to keep you informed about our products and services. For full details of how we collect, use, and protect your data, please refer to our Privacy Policy.

Third-Party Services

Our website may contain information or references to third-party products and services. We do not endorse or accept liability for the content or services provided by external providers. Your dealings with any third party accessed via our website are solely between you and the relevant provider.

Changes to Terms & Conditions

We reserve the right to amend these Terms & Conditions at any time. Updated terms will be displayed on our website, and your continued use will signify your acceptance of any changes. We recommend you review these terms regularly for updates.

Severability

If any part of these Terms & Conditions is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable, that provision will be removed or limited to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

Governing Law and Jurisdiction

These Terms & Conditions, and any contract between you and Flowers Shooter's Hill, are governed by the laws of England and Wales. Any disputes arising out of or relating to these terms, or the supply of our products, shall be resolved exclusively in the courts of England and Wales.

Contact and Customer Service

If you have any questions regarding these Terms & Conditions, an order, or any aspect of our online flower delivery service in Shooter's Hill or the surrounding areas, please refer to our Contact page for details on how to reach us. Our customer service team will be happy to assist you.

Territorial Scope

These Terms & Conditions are expressly applicable to all customers ordering flower delivery in Shooter's Hill and its surrounding areas. By placing an order, you confirm that your intended recipient is located within our agreed delivery zones.

Thank you for choosing Flowers Shooter's Hill for your online flower delivery needs.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is 139 Eglinton Hill, London, SE18 3DU.

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Shooter's Hill, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Shooter's Hill.

For assistance with orders, returns or account queries, please fill out the Contact Us form.